Frequently asked questions
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Shipping & Delivery
How long does delivery take?
Orders usually arrive within 1–3 business days , depending on location and delivery method chosen.
Please note that busy periods, holidays or weather conditions may slightly extend delivery time.
Can I change the delivery address?
Yes! You can update your shipping address before your order is shipped by contacting our support team as soon as possible.
Once the order is processed and handed over to the courier, changes can no longer be made.
How can I track my order?
After your order is shipped, you will receive a confirmation email containing a tracking link .
Click on that link to see in real time where your package is and when it will be delivered.
Do you offer international delivery?
Yes, we ship to most countries.
Delivery fees and shipping times may vary depending on the destination and will be calculated automatically at checkout.
Purchase Protection
How can I request a return or refund?
To request a refund, please contact our support team within 14 days of receiving your order .
Include your order number and reason for the request , and we will guide you step by step through the return process.
Is my order fully protected?
Yes, your order is fully protected .
We guarantee safe delivery or your money back — including in the case of lost, damaged, or misdelivered products.
Who are your authorized distributors?
Our official products are available exclusively on our website and through a small network of authorized partners .
For the complete list of distributors, please contact our support team.
Buy safely online
Is payment on the site secure?
Yes, all payments made on our website are 100% secure .
We use an encrypted and PCI-compliant payment system, which protects your data at every step of the checkout process.
How can I avoid online fraud?
To protect yourself from online scams, always buy from official websites , check for HTTPS in the address bar, avoid offers that seem too good to be true , and never share personal data or payment information via unverified emails or links.
Is my personal data safe?
Yes, your personal data is completely safe with us.
We adhere to strict privacy policies and use secure encryption to protect your information at all times.
How secure is the payment process?
Our checkout process is very secure .
All transactions are encrypted using SSL technology , and payments are processed through authorized partners, according to PCI standards , to protect your information at every stage.
